General Questions

What is duty of care responsibility and how does it apply to travel risk management?
The broadly accepted definition of Duty of Care is: ‘a legal obligation, which is imposed on an individual requiring adherence to a standard of reasonable care while performing any acts that could foreseeably harm others. It is the first element that must be established to proceed with an action in negligence.’ Moreover there is now a growing recognition both in the courts and with potential plaintiffs that breaches of duty of care occurring abroad can be heard in U.S. courts. The number of cases being presented has increased and employment lawyers are particularly alert to the issue. This sets an additional standard to be met by employers – in that the measures in place to meet the requirement at home may not suffice abroad. In fact it is almost certain that it won’t. Security plans need to be location specific. If you are not paying attention to the additional safety and security needs for staff on travel abroad then it is highly likely that you may be placing your own organization at risk. Click here to read more about why Executive Transportation security is a key aspect in Duty of Care requirement
I manage multiple executives, can I set up multiple accounts for different people and use different credit cards for each one?
Are my credit card details safe?
Is my personal data safe?

Terms and Conditions

What happens if I go over ten hours of service on the Executive Day Package?
Our pricing is simple and transparent. Overtime past 10 hours service is charged at 10% of the executive day rate per hour overtime. For example, if you use the service for 11 hours and the executive day package rate is 500 USD, then the total cost for overtime would be $50 USD per hour and the total billable would be 550 USD. Please note that overtime is anything past the hour, for example if you use the service for 10 hours and 30 minutes you would be charged the full hour overtime, we do not calculate increments of less than one hour.  This overtime total (calculated at the end of your service) is then charged onto the CC on file, and an itemized receipt sent to you.
What happens if my plans change and I need to cancel?
What happens if A. I have started using the pre-booked service and my trip gets cut short? or B. I have not started the service yet and need to amend the booking duration and details?
TRANSFERS - A. Can I pay for a transfer but do a quick stop on the way to the hotel? B. What if I have a business trip from my hotel to another location, and will stay there a few hours, and then back to the hotel, can I book two transfers? C. What if my flight is delayed in the air last-minute and no warning was given?

Armored Vehicles

How are armored vehicles rated and what does Level B4 or IIIa mean?
There are two primary standards used to rate armor – The NIJ and the EN standard. The NIJ (the U.S body) is considered the world leader for ballistic testing for armor, they perform a full range of tests and provide details of the results in their armor standards. These show the range of protection offered by the different pieces of armor tested, from low powered hand guns, up to armor piercing rifle rounds,. They provide 8 classifications of protection known as threat levels which are Class I, IIA, II, IIIA, III, IV, V & VI. In other regions, predominantly Europe they are typically rated as levels B1-B7 using the Standard EN1063 scale. Both scales are similar in how they rate protection. Armor is typically tested at ranges from 5 meters to 15 meters, depending upon the class/rating and weapon. The class most likely to be found utilized and available on LATAM armored vehicles for rent is Class NIJ IIIA/ and EN standard B4. This will defeat .44 Magnum rounds, 9mm, 12 gauge shotguns and lesser threats. Higher rated armor is available though always at a premium and is often dedicated to those at an increased level of risk. Class NIJ III/B5 is capable of defeating 7.62 rounds from a Kalishnikov rifle at 5 meters. The ratings then go up to counter significant caliber threats. At the B6/NIJ IV level and above the armor is designed to stop multiple 7.62 up to 30.06 AP (Armor Piercing) and Penetrator rounds and are also resistant to explosions. Click here to read an ETS article on Armored Vehicle Rental Considerations
How do I know whether I need an armored Vehicle?
Our security experts from each country can provide advice on each specific City and detailed best practice methodology commensurate with risk to help advise you Contact Us. Sometimes your traveler may be at an increased level of risk, or prefer armored vehicles, or you have different appetites for risk, and budget. The option to utilize is entirely yours. Only if the risks to not use them would be too high will ExecSecure make it compulsory.
What do I need to know when considering using and looking for an armored vehicle?

Duty of Care

What is duty of care responsibility and how does it apply to travel risk management?
The broadly accepted definition of Duty of Care is: ‘a legal obligation, which is imposed on an individual requiring adherence to a standard of reasonable care while performing any acts that could foreseeably harm others. It is the first element that must be established to proceed with an action in negligence.’ Moreover there is now a growing recognition both in the courts and with potential plaintiffs that breaches of duty of care occurring abroad can be heard in U.S. courts. The number of cases being presented has increased and employment lawyers are particularly alert to the issue. This sets an additional standard to be met by employers – in that the measures in place to meet the requirement at home may not suffice abroad. In fact it is almost certain that it won’t. Security plans need to be location specific. If you are not paying attention to the additional safety and security needs for staff on travel abroad then it is highly likely that you may be placing your own organization at risk.
Why is Secure transportation such a huge part of Duty of Care responsibility for Business Travel
Why shouldn't my employees just use Ride Share Services or Taxis?
Click here to read an article that identifies the risk's of utilizing ride share services and taxis in certain countries and cities. 

Payment

My Credit Card information stay's on my file - is it secure?

Yes very secure - no credit card information is ever stored on our servers. We use Stripe.com, one of the most secure and reputable payment processors available. All card numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.

 

Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn't share any credentials with Stripe's primary services (API, website, etc.) For more information, you can visit Stripe's security policy right here!

In other words, your credit card details are safe!

Then when I make a booking you initially hold the cost of the service on my Credit Card? Then you take payment once everything is confirmed?
That is correct. We hold the cost temporarily, while we double check and confirm that we can provide exactly what you want. Then when we confirm (within 24 hours) - we let you know and then take payment. 
What if I have made a booking but you can't provide exactly what I want?
We will let you know immediately and most likely we have another solution, or something similar that we can offer. For example if you ordered an Armored SUV Toyota Prado, but we only have a Land Cruiser, we will let you know, confirm you are ok with that and then confirm the booking amending any price accordingly. 

Executive Transportation

What is the vetting process for all your drivers, and what safety checks are carried out on the vehicle
What if I want a specific vehicle e.g. a Luxury Sedan, or a Multi-person vehicle such as a Mercedes Sprinter or Mini-bus?
How do I know how many passengers can fit in the vehicles?
Can I rent just a vehicle and get my security to drive? 

Close Protection

Can Close Protection Officers (CPO's) be armed in every country?
No, there are complex and varying rules throughout the world on who can be armed and when. ExecSecure ensure that all location specific laws are followed meticulously. In certain Countries a CPO may not be able to be armed but there are other options. For example in Nigeria it is illegal for private CPOs to be armed. We therefore utilize the services of Police officers in a support vehicle.
How many CPOS do I need for my travel plans?
Can I employ CPOs only and not use any vehicles or drivers?
What does a Close Protection officer (CPO) do?

Tracking

Do I have to pay extra to use tracking?
No, tracking is included free of charge and just an extra value service that Execsecure offers its clients. To learn more about our executive tracking solutions, and how you can use it to best suit your requirements and objectives - Click here.
Can I download the tracking on my executives phones and use your platform to track them?
Yes, very easily. Just contact us and we can discuss your requirements and how we can best assist. Our current service is to have all our drivers and CPO's with the tracking so your executive does not have to worry about it. But, if this is something you require we can assist.
Do you use only Cell phone tracking for your drivers, vehicles and CPOs? 
No, in certain countries and Cities we have trackers hard wired into the vehicles that provide an extra layer of monitoring and safety, inclduing feedback on speed, braking and incident alerts. It is our objective to have all our vehicles hard wired into our global tracking system in the near future.

Special Requirements

We need a service and/or Vehicle in a City that is not shown on the ExecSecure options, can you help?
Yes, we can provide secure transportation and executive protection services throughout the globe, and often have capability to provide other vehicles and services. Through our Subsidiary ETS Risk Management we have a global capability and an impressive worldwide network. The onboarding process for Execsecure is a long, and detailed process so we have not got all the cities that we operate within into the system. Also, we have UK and US specialist security personnel that can travel on demand and provide Tier-One service.
We have a very sensitive business trip approaching that may require extra services including Counter Surveillance and ‘bug-sweeping’ – do you provide such services?
Yes, through our subsidiary ETS Risk Management we are able to provide clients comprehensive services including counter surveillance, Technical Surveillance Counter Measures (TSCM), and low profile Executive Protection or Protective Surveillance. Our team stems from Special Forces and Specialist Government Units and are Subject Matter Experts (SMEs). Please CONTACT US to discuss your requirements. 
We have an upcoming trip that is very complicated, and involves multiple Executives, VIPs and a lot of moving parts – can you help? and can we just call you to get everything arranged
Yes, through our subsidiary ETS Risk Management we have planned, developed and implemented multiple high-level special event security and risk management packages for corporate clients including FIFA World Cup, Olympic and Paralympic sponsor events. We have extensive knowledge, and experience in assisting clients with their special events, enabling operation, protecting brand reputation and securing customers, staff and VIPs. 

Special Events

We have a group of executives and customers traveling to an area for a special event, can you help? Do we have to do everything via the Execsecure platform or can we just speak to someone??
For any special event, or detailed requirement involving multiple executives, or if you have a special project that you require assistance on do not hesitate to contact us to speak to a risk management specialist and see how we can help. 
Do you provide special event security services?
We do indeed, ETS Risk Management - the Subsidiary and parent of ExecSecure is a specialist in the provision of Event and Corporate Event security. Prior experience includes the provision of event security services to multiple tier one Corporate sponsors of the Olympics and Paralympics 2016. 
Do you provide special event transportation services?
We do indeed, ETS Risk Management - the Subsidiary of ExecSecure is a specialist in assisting clients with special event logistics. Prior experience includes the provision of event security and transportation services to multiple tier one Corporate sponsors of the Olympics and Paralympics 2016..